Legal Document
Payment Integration Services Addendum
Service terms specific to payment integration, operational rollout, and related implementation workflows.
Effective Date: 2026-03-18
Inventory Intake and Storage
- Inventory must be delivered with accurate ASN, SKU, and handling instructions.
- Helpay may refuse implementation work that is unsafe, unlawful, non-compliant, or materially inconsistent with submitted technical or commercial requirements.
- Storage fees, aging fees, and handling rates are governed by the applicable order form.
Fulfillment and Dispatch
- Order processing windows, cut-off times, and dispatch SLAs are commercially reasonable and may vary by region.
- Carrier performance is subject to third-party conditions outside direct control.
- Address quality and customs data quality remain customer responsibilities.
Returns and Reverse Logistics
- Returns are processed according to pre-agreed disposition logic (restock, hold, dispose, or redirect).
- Disposition actions requiring customer approval will be held until written authorization is received.
- Liability for product defects or end-customer misuse remains with the product owner.
Legal Entity and Notice Channel
Entity: Helpay
Governing law, venue, and dispute process are determined by the applicable signed order form or country-specific service addendum.
Email: legal@helpay.co
Legal Notices: Helpay, Address as stated in your active order form